the right solution

GSX Monitor & Analyzer for Blackberry

GSX Monitor & Analyzer for Blackberry

Monitor, report and alert on BlackBerry service delivery and performance while staying two steps ahead of your end users issues.

GSX Monitor is a completely agentless, intuitive monitoring and reporting solution that enables administrators and IT managers to ensure the performance and availability of BlackBerry Enterprise Server, Microsoft Exchange, Office 365, Lync, SharePoint and IBM messaging & collaboration applications.

GSX Monitor provides real-time monitoring from a single user interface, allowing issues to be identified before they impact the end users. The solution discovers & troubleshoots the entire messaging & collaboration infrastructure connected to the BlackBerry environment.

Working in tandem with GSX Analyzer, our solution provides extensive reporting features, automated trend reports as well as forecast on availability, performance and usage of the infrastructure.

Features

Conditional Spot Check Reports: IT administrators can be alerted and set reports based on several conditions and filters to improve security, resource allocation and mobile synchronization.

Real-time monitoring: on services, clusters, users errors, Active Sync end points, SQL connection and database size, SRP connection

Simple and powerful alert system: define availability and performance alerts for proactive incident management – Identify potential problems before service is impacted – Configure alerts based on your own Key Performance Indicators (KPI)

ActiveSync scenarios: Test the QoS of your mobile infrastructure from an end-user perspective by processing day to day activities such as sending emails, creating a folder, checking the free/busy services, and more

Support for BlackBerry 12 Pool monitoring and reporting: Check the availability of Active Sync, SQL database and SRP connections and report, trend, forecast these components on a daily, weekly or monthly basis

Easy maintenance: Weekly special maintenance scheduled, SNMP trap enables data consolidation into supervision tool and improves time of resolution

End-to-end tests: test the entire path from mail server to device and all the components in between. GSX Monitor & Analyzer tests connectivity at every point to ensure that Blackberry services are actually provided to end user

SRP connection in real time:
detect any problem between your BES and the RIM server
Environmental health: create customizable reports that provide the full picture of the overall performance of your infrastructure against KPIs and SLAs

Problem resolution and prioritization: highlight and target distressed servers to prioritize your actions

Performance troubleshooting graphs: graph performance, volume, resources, applications, RAM and CPU usage by server

Consolidated user view: view of BES features from user to server back to user (services status, SRP connection, message flow, carrier), zoom on key statistics and metrics for each user (build and export your top ten users statistics)

Generate your reports automatically: Clear and comprehensive dashboard with customizable instant view of your entire environment with graphs, gauges, alerts and availability. Automatic generation and delivery of highly customizable PDF and CSV files.

Build your trend reports in few clicks: automatic or manual generation, compare your servers and see what happened over the past few days, weeks or months – Generate your capacity planning automatically

Use the built-in statistics to assess performance: server Up\Down, Longest Downtime, Mail Forwarded, Mail Filtered, Licenses Used, Cluster Up\Down and more

Control your SLAs: Check the health of your servers and manage the correlation between the KPIs and SLAs – Preconfigured KPIs template against specific SLAs

Full integration with SCOM, and global monitoring solutions such as Tivoli, BMC Patrol, etc.

Communicate incidents automatically to your global monitoring tools for centralized monitoring.

Benefits

Extensive monitoring and troubleshooting: Agentless, real-time monitoring of the entire BlackBerry server & Active Sync infrastructure

Overall BES Infrastructure Health: Identify any BlackBerry Enterprise Server issue at the system & service level. Alert on all BlackBerry services and critical system statistics. Health check and monitoring of the size of the SQL Backend in order to make sure that no issue can impact the end users.

Support of BlackBerry 12 Pool monitoring and reporting by checking the availability of Active Sync, SQL database and SRP connections. With GSX Analyzer you are able to report, trend and forecast these components on a daily, weekly or monthly basis.

End user connectivity & Active Sync monitoring & reporting:
Identify communication issues between user devices and the BlackBerry Enterprise Server. GSX Monitor & Analyzer tests connectivity at every point to ensure that BlackBerry services are actually provided to end user: Active Sync end point connectivity availability, end to end active sync scenarios from end user to servers with users synchronization, send mail, open folder, a.o. Real-time dashboard of BlackBerry User connectivity availability & statistics.

Track and manage security compliance across all devices used in your Mobile infrastructure. IT administrators can be alerted and set reports based on several conditions and filters to improve security, mobile synchronization, to make sure company policies are always properly used.

Availability and performance pre-configured alerts: Define availability and performance alerts for proactive incident management. GSX Monitor & Analyzer enables you to fully customize the way you want to be alerted in order to avoid false positives. Focus on real business impact issues and ultimately decrease your support & help desk costs. GSX also integrates with system monitoring tools like SCOM, BMC or HP to provide a single incident management dashboard.

Optimize IT SCOM investment by seamless integration to leverage reporting capabilities and alerting Systems.

Extensive reporting, trend analysis, automatic forecasting about availability, performance and usage of the environments. GSX Analyzer consolidates data from multiple GSX stations, allowing to easily compare the level of service that your infrastructure provides to your end users, all over the world.

PARTNERS

GSX GROUP Business Software (GBS) panagenda midpoints Crossware

CONNECT WITH US