The latest research from analysts at Gartner states that “seventy percent of high-performing companies will manage their business processes using real-time predictive analytics or extreme collaboration by 2016”.
Jim Sinur, research vice president at Gartner, reports: “The impact of integrating real-time analytics with business operations is immediately apparent to business people because it changes the way they do their jobs.” He continues “The most dramatic change is the increased visibility in how the company is running and what is happening in its external environment. Individual contributors and managers have more situational awareness, so they are able to make better decisions faster.”
The results are that “organisations with real-time analytic and decision management capabilities perform better”, and that the “improved situational awareness leads to better and faster decision making and superior customer service, revenue growth, cost reduction and risk avoidance.”
For more information, read the press release on gartner.com, and for a more detailed analysis, read their full report “Predicts 2013: Business Process Improvement Leaders Need to Stop Tackling the Tactical and Get Strategic”.